Customer Support

Neotel DOO offers you a comprehensive per server package for 24x7 coverage of all your technical support and system administration needs. This service also includes 24x7 server monitoring of all your servers and immediate response on the system administration front when any service on the server fails. Under this service, we also undertake all communications that need to be had with your data center or co-location service provider as and when needed.

As our clients, You receive Your account at Neotel Helpdesk centre, which allows You to report every problem or You might have, as well as questions and support information You need through the web. Your request is distributed immediately to the responsible technical person via sms or e-mail, so You will be services as soon as possible.

You also receive web access to our monitoring servers for uninterruptible 24 hours bandwidth and application monitoring and detailed reports (graphical and tabular) about Your service for the given time intervals.

24x7 Customer support online contact :